MEMBERS

Experience unsurpassed convenience, cost-savings and a commitment to ensuring your prescription benefits are working hard for you.

In helping you manage your prescriptions safely and cost-effectively, we’re dedicated to providing you with outstanding service anytime you need us. Your prescription drug benefit can be used nationwide to obtain prescriptions from any participating pharmacy listed on your pharmacy network.

At MaxorPlus it is our goal to provide member services that help our members manage their pharmacy benefits with ease. 

Customer service is one of our highest priorities here at MaxorPlus.

Our customer service representatives are available 24 hours a day and 7 days a week. A representative can answer benefit questions that include: coverage, copay quotes, deductibles and out of pocket amounts, prior authorization required medications, quantity limits and more. We are here to assist you by offering you lower cost medication alternatives. These lower cost alternatives would need to be discussed with your physician to determine if they are appropriate for you.

Our trained representatives can also assist members with processing claims and will gladly call your pharmacy to help their staff with prescription claims. MaxorPlus also provides the status of your medication prior authorizations. If you are looking for a network pharmacy and needing help, just call a MaxorPlus representative to get connected with a pharmacy in no-time.

Maxor Mail Order saves members money.

Not only will you have your 90 day prescriptions delivered directly to your home, but in most cases, utilizing the Maxor Mail Order pharmacy will actually save you money! You can easily place your mail order refills using our website, automated phone system, or by speaking directly to a customer service representative.

The MaxorPlus Member Portal lets members manage their pharmacy benefits with ease.

The member portal allows users to manage almost all of their pharmacy benefits from the comfort of their computer, tablet, and even smartphone. Using the portal members can sign-up for the Maxor Mail Order Pharmacy and then process refills for their medications directly from the portal. Members can also order replacement insurance cards (if the plan supports printed cards). Many members need to print or download their prescription history. The member portal makes it easy to choose a date range and print or download a history of medications purchased during that time period.

The MaxorPlus member portal makes managing dependents and other users a breeze. You can even grant access to other users with the click of a button. If you're traveling or just looking for a pharmacy nearby, you can use the portal to locate in-network pharmacies. You can even make direct calls to these pharmacies or find them on a map from your mobile device. Finding a prescription copay is simple using the Calculate Copay section of the portal. Members can also find a formulary and other plan documents in downloadable formats in the Benefit Documents section.

If you have questions, we have answers. The member portal has an in-depth FAQ section, and if your question is not answered there, feel free to contact a MaxorPlus customer service representative.